I. Terms - General purchase terms

  1. Agreement of use

-      When Customers use services on www.dienquang.com (by signing up an account or buying goods directly without signing up), Customers agree with any terms of Dien Quang company.

-      Dien Quang company reserves the right to change, edit, supplement or delete any term of use. All such changes posted on the website shall be effective immediately without prior notice to Customers.

-      At each time of placing order, Customers shall be responsible to review the newest terms and conditions. Should Customers continue to use the website, Customers agree with all such changes.

-      Customers shall sign up an account with accurate and current information about yourself, and promptly update such information if there are any changes. Each Customer shall be solely responsible for keeping their password and account safe and secure. Customer must notify us of any unauthorized use of your password or account. Dien Quang shall be not responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with Dien Quang regulations.

  1. Order acceptance and pricing

-      The Terms and conditions of Dien Quang shall be applied to all Orders.

-      We shall not deliver Goods till the Order has been accepted.

-      When Customers send us Order, Dien Quang reserves the right to refuse or cancel any order for any reason at any given time.

-      We undertake, shall provide the most accurate pricing information on the website to our Customer. However, errors sometimes may still occur, in each case, at our own discretion, we may either contact Customers for instructions or cancel Order and notify you of such cancellation. We shall have the right to refuse or cancel any such Orders whether or not the Order has been confirmed or paid.

  1. Cancellation of Order by Customer (with respect to the good Cargos)

-      In the event Customers want to cancel the Order, Please contact the Customer Care Department, Tel No. 19001257. Customer shall not pay any fees for this cancellation.

  1. Trademarks and copyrights

All intellectual property rights, whether registered or unregistered, on the website, information content and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, software compilations, underlying source code and software shall remain Dien Quang’s property. All activities of making the copies, violating Dien Quang’s rights shall be banned. All rights are reserved.

  1. Confidentiality of Customers’ information

Dien Quang undertakes, secure Customers’ informations. The use of information only aimed to provide the services or Cargos according to request of Customers; to resolve claims, disputes, conduct the obligations regulated in laws

  1. Product Quality

Products are goods produced and distributed by Dien Quang Lamp Joint Stock company. The quality of products meet standards issued by the Government

  1. Return Policy

Goods can be changed or returned in accordance with regulations in this article.

Please do not hesitate to contact us via tel No. 19001257 or email us : info@dienquang.com

Working hours:

Monday - Sunday: 08:00 AM – 05:30 PM.

 II. Transaction processes

  1. Processes to make a transaction:

The transaction shall be made as follows:

Step 1: Sign in

Step 2: Place an order.

Step 3:  After successfully placing an order, your “order” shall be sent to Dien Quang.

Step 4:  Dien Quang will check order validity.

-        Dien Quang will send a confirmation to your email if the order is valid.

-        Otherwise, Dien Quang will cancel the order.

Step 5:  After confirmation, Dien Quang will deliver goods.

Step 6: Customers will check on arriving of goods and pay cash (for COD payment method).

  1.    Responsibility limitation

Dien Quang undertakes at the best effort to guarantee the safe and stability of technical systems. Dien Quang shall promptly apply all means to secure benefits of Customers. However, Dien Quang shall not be responsible for any interruption/failure in transaction due to website upgrading and repairing, link errors from the internet service supplier; connecting errors from the switchboard and any system errors incurred from the force majeure out of control of Dien Quang

  1.    Rights and Obligations of Customer:

-        Customers reserve the right to use services supplied by Dien Quang

-        Customers reserve the right to receive goods as agreed

-        Responsible for accuracy and legality of information given to Dien Quang

-        Make full payment of any purchase with Dien Quang

  1.    Right and Obligations of Dien Quang:

-        Dien Quang reserves the right to refuse your order in the event that products under such order is out of stock.

-        Dien Quang reserves the right to refuse goods delivery in the event that customers failed to make payment.

-        Dien Quang shall not be responsible for any information given by Customers.

Please do not hesitate to contact us via Tel No. 19001257 or email us: info@dienquang.com

Working hour: Monday-Friday: 08:16:30